Vaneby FAQ – Your Questions Answered

We understand that shopping for artisanal home décor and luxury tableware requires clarity. At Vaneby, we’ve compiled a comprehensive FAQ to guide you through our products, orders, shipping, and care instructions. Explore questions about items like Maison Gallery Ceramic Vase, Velour Travertine Storage Tray, and Vintage Ritual Coffee Set below.

Product Questions

• Q: What materials are used in Vaneby products?
  A: We use natural, sustainably sourced marble, travertine, ceramics, and glass. Every piece, such as the Obsidian Gilded Vintage Vase or Lustre Glass Artisan Vase, is crafted for longevity and visual appeal.
• Q: Are the vases and trays fragile?
  A: While our materials are durable, items like the Maison Élégant Oval Marble Dish should be handled with care. Each piece is handcrafted and unique.
• Q: Do you offer different sizes for trays and tables?
  A: Yes, products like the Atelier Travertine Art Tray or Terra Travertine Side Table come in standard sizes suitable for most home settings.
• Q: Can ceramic mugs be used in the microwave?
  A: Most ceramic mugs, including the Retro Muse Ceramic Mug and Butterfly Season Ceramic Mug, are microwave-safe, but avoid rapid temperature changes to prevent cracks.
• Q: Are the items eco-friendly?
  A: Yes. We focus on sustainable materials, eco-friendly packaging, and artisan techniques that minimize environmental impact.

Ordering & Payment

• Q: How can I place an order?
  A: Orders can be placed directly on our website vaneby.com. Simply select your product, add to cart, and checkout securely.
• Q: What payment methods do you accept?
  A: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. For more details, visit our Secure Payment page.
• Q: Can I modify or cancel my order?
  A: Orders can be modified or canceled within 24 hours of placement. After processing, changes may not be possible due to careful artisan preparation.
• Q: Is my payment information secure?
  A: Yes. We use encrypted payment gateways to ensure your data is fully protected.

Shipping & Returns

• Q: How long does shipping take?
  A: Standard shipping is 3–7 business days domestically. International delivery varies based on location. Every item, including Velour Travertine Storage Tray and Vino Ceramic Goblet Cup, is securely packaged.
• Q: Can I track my order?
  A: Yes, tracking is provided for every shipment with email notifications and tracking links.
• Q: What if my item arrives damaged?
  A: Contact us immediately at sales@vaneby.com. We will arrange replacement or return efficiently.
• Q: What is your return policy?
  A: Items can be returned within 15 days if in original, undamaged condition. We provide easy return instructions for every purchase.

Care & Maintenance

• Marble and travertine trays should be cleaned with a soft, damp cloth. Avoid harsh chemicals.
• Ceramic vases can be wiped with a soft sponge; avoid abrasive scrubbers.
• Glass artisan vases are best hand-washed to maintain luster and clarity.
• Store delicate items safely when not in use to maintain longevity.